Privacy Policy of The Mayfair Melodeum
At The Mayfair Melodeum, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you engage with our services, including bespoke afternoon tea experiences, live jazz quartet bookings, corporate event planning, private party catering, luxury venue consultation, and musical entertainment curation.
1. Information We Collect
We collect various types of information to provide and improve our services to you. This may include:
- Personal Identification Information: Name, address, email address, phone number, and payment information when you make a booking or request a service.
- Event Specific Details: Information about your event requirements, preferences for catering, entertainment, venue, and guest numbers.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and direct messages, to assist with inquiries and service delivery.
- Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, and operating system. This is typically collected through standard website analytics.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process your bookings and provide the requested services, such as coordinating your afternoon tea or managing your event.
- To communicate with you regarding your inquiries, bookings, and service updates.
- To personalize your experience and tailor our services to your specific preferences.
- To improve our services, develop new offerings, and enhance our online platform.
- To comply with legal obligations and resolve any disputes.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services (e.g., payment processors, catering partners, musicians, venue suppliers). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, or to cooperate with law enforcement authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, destruction, or alteration. We regularly review our security procedures to consider new technologies and methods.
5. Your Rights
Under applicable data protection laws, you have certain rights regarding your personal information, including:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we delete your personal information.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain situations.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the contact details provided below.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on our online platform. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Mayfair Melodeum
104 Piccadilly, First Floor
London, Greater London, W1J 7NF
United Kingdom